Conference Sessions

Session 1

Employment Law Update: Keeping your Nonprofit Organization Current and Business Savvy

Keeping abreast of legal developments in the employment sector can be daunting and time-consuming for any nonprofit organization and its administrators.  But not today!  This session offers condensed overviews of pertinent federal and Washington State case law and legislation affecting employers and the workplace.

Employment Law Update Handout

Brandon R. Chun is an attorney with Washington Employers, an employer association that includes non-profit entities.  Mr. Chun counsels and represents businesses in all aspects of employee relations and regulatory compliance.  He has practiced in labor and employment law since graduating from the University of California, Hastings College of the Law, and is licensed in Washington State and Hawaii.

Kellis Borek is an experienced employment attorney, who has successfully represented employers before state and federal regulatory agencies and courts.  She has also served as an arbitrator in King County, arbitrating personal injury and insurance disputes.  Ms. Borek has an undergraduate degree from Washington State University and her law degree from Seattle University.  She is licensed to practice in Washington and in the federal courts.

Foundations of Cultural Competency

This interactive presentation provides a foundation for understanding cultural competency through a social justice lens. Participants will engage in self-assessment and gain ideas, strategies and resources to advance their implementation goals for a culturally competent organization.

Hla Yin Yin Waing (Waing Waing) is the Training Program Manager and lead trainer for the Minority Executive Directors Coalition. She is passionate about promoting cultural competency to achieve equity, equality and social justice. She is also a graduate student studying for her Masters in Public Administration and a co-owner of a neighborhood coffee shop and micro-bakery in Seattle's Central Area called Café Vega. Before this, she was a Technology Trainer for 5 years with the Bill & Melinda Gates Foundation and served on the Board of Trustees for a diverse independent school

Taxes? Why Should We Care?

Proposals to change the Washington State tax structure are inevitable.  These changes impact the constituents we serve and impact nonprofit organizations.  It is imperative that nonprofit leaders are well-versed in our state's tax system and can engage in conversations about tax reform with confidence and expertise. This workshop will present the basics of the Washington State tax structure, explore some of the proposed changes and the potential impacts on nonprofits, our constituents and the community.

Taxes? Why Should We Care Handout

Hugh Spitzer is an attorney with Foster Pepper PLLC.  His practice groups include municipal and public finance, including government, housing, water, wastewater, solid waste, transportation and school finance.  Experience includes a broad range of revenue and general obligation financing as bond counsel and underwriter's counsel. 

Public private contract negotiations, legislation drafting, and state constitutional law practice.

Fixing the Plane While It Is In the Air

How do you make serious changes to major systems without disrupting the entire organization?  This session will describe how to take on operational and systems issues/problems without a detrimental impact on your organization’s daily functioning.  An approach will be presented and demonstrated through a case study of a successful improvement project at PATH.  The presentation will specifically address:

• How to organize, plan and manage an improvement project
• Approaches to problem definition, identification of remedies and decision-making
• Decision-making criteria of when to use internal and/or external resources to address issues
• How to implement solutions

Fixing the Plane Handout

Eric Walker, MA, is the VP of Corporate Services at PATH and a member of the executive team.  He oversees PATH’s Finance, Human Resources, Legal, and Information Services Divisions with more than eighty staff world wide.  Eric has served at PATH for more than 20 years and has over 25 years of experience in financial and administrative management, institutional capability building, and systems development.

Paul Goldberg, MPH, PMP, has over 20 years experience leading projects related to organizational operations, marketing and product development/management.  During his career, he has supervised operations, sales, marketing and product development in a variety of organizations.  Paul is currently Principal Consultant at Paul Goldberg & Associates, LLC.  Through his company he helps organizations of all types with business analysis, strategic planning and project management.

Mission and Impact: Seizing Entrepreneurial Opportunities

Social entrepreneurs recognize social problems and use entrepreneurial principals to organize, create and manage organization to create an impact. Participants of this session will explore the characteristics of social entrepreneurs, name the entrepreneurial strengths that already exist in their organization, and identify untapped opportunities to achieve stronger outcomes by considering their mission, programs, and opportunities through an entrepreneurial lens

Mission and Impact Handout 1

Mission and Impact Handout 2

Mission and Impact Handout 3

Marc Fine,Division Director, MissionWise, a division of Comprehensive Health Education Foundation is the division director of MissionWise, a training and consulting group helping health and human services organizations recognize and capitalize on their strengths, become stronger and more sustainable, and maximize impact in their efforts to reduce and prevent health inequities. Fine is a seasoned executive and entrepreneur with experience in everything from strategic planning, business development and marketing to healthcare administration. He has worked with large concerns as well as start-ups—both in the private and public sectors—and has a master’s degree in public health from University of California, Berkeley.

Melissa Ransdell,Trainer/Consultant, MissionWise with more than 20 years experience as a key contributor in both profit and non-profit sectors, Melissa Ransdell has broad experience working with entrepreneurial and growth-oriented companies and organizations. Her background includes positions of chief operating officer and director of product development for the developer of some of the most predominant health education programs in the national school market, as well as vice president for one of the country’s top ten public relations firms. Melissa has a bachelor’s degree in visual communications from Western Washington University.

Keynote's Workshop - Six Practices of High-Impact Nonprofits

Six Practices of High-Impact Nonprofits Handout 1

Six Practices of High-Impact Nonprofits Handout 2

Leslie Crutchfield is a managing director of Ashoka’s Global Academy, a research grantee of The Aspen Institute’s Nonprofit Sector and Philanthropy Program, and a philanthropic advisor to foundations and high net worth individuals. She holds an MBA and an AB from Harvard University, and resides in Washington, D.C. with her husband and two children

Heather Mcleod Grant is an Advisor to the Center for Social Innovation at Stanford University’s Graduate School of Business, the Center for the Advancement of Social Entrepreneurship at Duke University’s Fuqua School of Business, and to leading nonprofits and foundations. She holds an MBA from Stanford University and an AB from Harvard University, and resides in the Bay Area with her husband and daughter.

Leadership Succession:  Ready or Not Here it Comes!

A recent national survey indicates that 75% of nonprofit executives do not plan to be in their current jobs in five years, and do not plan to head another not-for-profit. This one statistic alone has huge implications for the nonprofit sector. Succession planning is the key to successful transition. This workshop will explore:

• national nonprofit leadership trends
• key “drivers” impacting change
• the projected leadership deficit2
• leadership transition success factors
  

Leadership Succession Handout

Tom Mesaros has been a leader in not-for-profit management for over 30 years; and his leadership at The Alford Group has steadily increased during his 13 year career with the firm. Tom joined the Alford Group as a Vice President in 1995 and in 2001 was named Vice Chair and Chief Operating Officer. In 2003, Tom was appointed President and Chief Executive Officer and in 2006 he became the majority shareholder to build upon The Alford Group’s 29 year history of strengthening not-for-profits nationwide.

Engaging 20s and 30s in Community Leadership

Have you been successful at engaging people in their 20s and 30s as leadership volunteers in your organization? Here's your opportunity to learn about the core values held by folks in this demographic - flexibility, choice and social capital.  You'll leave the seminar with ideas on attracting and retaining the next generation of leader.
Goals:

• Understand the core values of people in their 20s and 30s
• Understand ways to more effectively engage 20- and 30-somethings

Engaging 20s and 30s Handout

Alison Carl White is the Executive Director for Seattle Works.   Alison leads the talented staff team at Seattle Works to implement the vision of an engaged generation.  A 2006 graduate of Leadership Tomorrow, Alison currently serves on the board of directors for United Way of King County and City Club.  In 2007, she was appointed by Governor Gregoire to serve on the Washington Commission for National and Community Service and by Secretary of State Sam Reed to serve on his Seattle Advisory Board.

Tara Smith is the Associate Director for Seattle Works. Tara leads Seattle Works’ fundraising and communication efforts. Prior to joining the Seattle Works team, Tara served in on the campaign team at United Way of King County. Tara is an active board member of Northwest Development Officer’s Association (NDOA), she has presented on topics ranging from engaging volunteers to career development. She also volunteers with the Municipal League's Candidate Evaluation committee and Pride Foundation's scholarship program.

Session 2

The Secret Sauce: Attracting and Retaining Talent in Tight Labor Markets,

On Tight Budgets

Nonprofit organizations derive their success from the passion and talent of their employees. However, with the Northwest labor markets tightening, it is becoming harder to attract and retain those passionate and talented people. Nonprofits find themselves competing with a booming for-profit sector for the scarce human resources. This means that a fulfilling work environment is often not enough to withstand the stiff competition of richer compensation packages. For many nonprofits, significantly increasing salaries and benefits is simply not an option. This workshop will focus on the “secret sauce” approach that can help agencies strike the balance between controlling costs and providing benefits to attract and retain top performers.

Jennifer Conway, RHU, is a Broker Consultant with Gallagher Benefit Services. Throughout her 10-year tenure in the employee benefits and HR industry, Ms. Conway has provided professional advice to scores of employers, with a focus on small to mid-sized organizations. She is recognized as a tireless innovator and has spoken on employee benefits subjects in a variety of industry forums.  Ms. Conway holds an RHU designation and is an active member of Lake Washington SHRM.

Working Together: Collaborating Across Organizational Size and Cultural Difference

Collaboration with others can be a dynamic and effective way achieve your organizational mission – and to be more successful than going it alone. But what happens when issues of power and access to resources are thrown into the mix? This interactive, thought-provoking workshop will explore the dynamics inherent in collaborations across culture and organizational size, and then give participants the chance to apply that learning to their own collaborative relationships. We will use the results of a recent study funded by the United Way of King County to ground our conversation. Based on the examination of three collaborative team’s experiences, the study focuses on what successful collaboration between small, community-based organizations and large, mainstream organizations really looks like in action.

Working Together Handout

Working Together Study Executive Summary

Angela Powell, Imago Organizational Design, has been organizing effective change efforts since the 3rd grade, when she instigated a school-wide anti-smoking campaign. Since those early days, she has gained over 17 years experience working with a wide range of non-profit organizations and foundations, developing particular expertise in culturally specific work. She holds an MA in Organizational Development from Bastyr University, and is skilled in the areas of organizational process, executive coaching, strategic planning and community development.

Getting Ready to Report with the Revised Form 990
As promised the IRS posted the new revised Form 990 in December. Now is the time to think about what additional information organizations will need to gather for their 2008 Form 990. This workshop will highlight new information requirements and discuss what's new, different and yes, interesting. It is highly recommended attendees print bring a copy of the revised Form 990 to this session.

Getting Ready to Report Handout

Jane Searing is a shareholder in the firm’s tax practice and leads the tax-exempt

services group as part of the firm’s not-for-profit niche. Her primary focus is on  tax planning and compliance for not-for-profit organizations, private foundations, charitable giving strategies, and communicating with the IRS. Jane utilizes her knowledge to assist clients with a wide range of tax planning and compliance issues.

Creative Tacoma: A Case Study in Building Community Capital

This presentation will present background case study on the creative sector as represented by Dr. Richard Florida in a community capital building event and seminar for community leaders plus an overview of follow up by participants in their project work on Florida’s“3 T’s”-Tolerance, Technology and Talent.  It will discuss community awareness building project definition, fundraising data-driven action, and the relationship to quality of life and economic growth.  It will outline misconceptions and obstacles to success.

Creative Tacoma Handout #1 (Powerpoint Presentation)

Creative Tacoma Handout #1 (One Year Later Report)

David Graybill, is President and CEO of the Tacoma-Pierce County Chamber.

He is a student and practitioner of economic development and organizational management, holding professional certifications from two national associations.

Graybill’s leadership and community service have been recognized by the US Air Force, the University of Washington Tacoma and the American Chamber of Commerce Executives.  His passion is bringing new ideas to building a vibrant and economically viable community.

John P. Folsom, J.D., CPCU, ARM is the former President of Brown and Brown of Washington.  His career in insurance includes ownership of several brokerage firms and extensive industry recognition and service. Folsom’s wide range of community involvement includes leadership positions in the areas of business and economic development, the arts, education and numerous capital campaigns.His commitment to community building also includes service on the boards of Tacoma-headquartered Columbia Bank and the Multi Care Health System.

Can Marketing Create A Movement?

What would encourage someone to not just support you, but literally join you? What are the seminal values and beliefs you are asking them to safeguard? True movements are built by appealing not to people’s emotions, but to their value systems. This is the place that governs our will and gives us the courage to stand up for what we believe, no matter the “cause du jour” or lead story in the headlines this week.
 
However, most of the communications materials created by non-profits don’t draw on this higher sense of values. Rather, they often seek to elicit an emotional, knee-jerk response. There are so many seemingly insurmountable problems in the world, all with their own form of emotional manipulation, that such appeals leave people feeling at best schizophrenic, at worst unable to see how to make a meaningful difference.

What if marketing could make people believe again? What if you could mobilize a movement truly worthy of your cause? It’s not as grandiose as you may think, and the tools necessary are not only here, but accessible.  From traditional DM campaigns to guerilla tactical tools for the 21st century, you can turn your group of passive supporters into active world-changers.

Can Marketing Create a Movement Handout

Bill Tolliver Managing Director of The Matale Line, has helped national and international nonprofits re-frame their approach to strategic decision-making and communications, developing solid reputation for helping organizations define their brand, and use that insight to help them move from surviving to thriving.

Today he's the resident expert on branding for the AFP, and has worked with groups such as the US Fund for UNICEF, PATH and Guide Dogs for the Blind.

Keynote's Workshop - Six Practices of High-Impact Nonprofits

Six Practices of High-Impact Nonprofits Handout 1

Six Practices of High-Impact Nonprofits Handout 2

Leslie Crutchfield is a managing director of Ashoka’s Global Academy, a research grantee of The Aspen Institute’s Nonprofit Sector and Philanthropy Program, and a philanthropic advisor to foundations and high net worth individuals. She holds an MBA and an AB from Harvard University, and resides in Washington, D.C. with her husband and two children

Heather McLeod Grant is an Advisor to the Center for Social Innovation at Stanford University’s Graduate School of Business, the Center for the Advancement of Social Entrepreneurship at Duke University’s Fuqua School of Business, and to leading nonprofits and foundations. She holds an MBA from Stanford University and an AB from Harvard University, and resides in the Bay Area with her husband and daughter.

Putting Governance as Leadership into Action

How do you get a nonprofit board to move beyond analyzing the numbers to true strategic leadership?  How do you get them to focus on the real issues?  How do you develop a collaborative team with your board?

Based on the innovative book, Governance as Leadership, by Richard Chait, William Ryan and Barbara Taylor, this workshop will take principals and put them into practice.  Participants will learn how to reshape standing committee structures into issue task forces that have a defined period of existence.  As boards evolve to generative governance, board agendas change radically and participants will develop a sample board agenda based on the current issues within their organization.  We will discuss the value of maintaining strong fiduciary and strategic values while embracing generative decision making.  Generative leadership is a substantial change in how nonprofits perform their mission and it takes staff and board courage and persistence to make these changes.  This workshop will work through the steps of transformation and address the fear and reluctance of change.  Time will be allowed for participants to share some of their own experiences related to these issues and to ask questions.

Governance as Leadership Checklist

Governance as Leadership Powerpoint

Kevin Maifeld joined Arts Consulting Group in 2007 as Senior Consultant in its Seattle office. He has over 20 years of experience in arts and nonprofit management. He has served in senior management positions and as a consultant to several arts, cultural and social welfare organizations nationally.  Mr. Maifeld is also the Founding Director and Professor of the Master of Fine Arts in Arts Leadership program at Seattle University.

Creating the Next Generation of Leaders

Leadership is essential for any organization to achieve its mission. The next decade will result in a deficit of leadership talent.  How can your organization develop the leadership it will need to achieve its mission in the future?

In this interactive session, participants will learn about practices used widely in the business sector and how these can be applied to the realities of the nonprofit sector.  Participants will have an opportunity to share their experiences with their colleagues. 

This workshop will expand your vision about what is possible in developing leadership talent, and provide you with a roadmap to guide your conversations about this crucial subject. 

Creating the Next Generation Handout

Ann Kruse, has been advising and developing leaders for over 20 years, first as a lawyer, then as a consultant and manager in the fields of Organization Development, Leadership Development, and Human Resources, and now as a Leadership Coach.  Ann has worked in a variety of business organizations, and has served as a volunteer and on the boards of a number of nonprofits.  Ann is passionate about creating outstanding organizations through developing outstanding leaders.

Session 3

Executive Coaching for Nonprofit Leaders: Investing in your Organization's Biggest Asset

This workshop will provide an overview of what executive coaching is, how it works, and what value it holds for nonprofit leaders. In the first half of the workshop, participants will receive up-to-date information about executive coaching, and in the second half will experience a live coaching demonstration with time for discussion and questions.

Executive Coaching Handout #1 (Leadership Coaching for Nonprofits)

Executive Coaching Handout #2 (Support and Resources for Nonprofit Leaders)

Executive Coaching Handout #3 (ICF Core Competencies)

Colleen McAuliffe, Executive Service Corps brings over twenty years of management experience within a national banking institution, and has provided leadership through the management of large groups of sales and operational personnel;  developing, implementing and facilitating new training curriculums;  establishing and managing new offices; and developing and implementing new processes and procedures. In 2003 she applied these skills in a new arena and began coaching and consulting to nonprofits.

Angela Powell, Imago Organizational Design, has been organizing effective change efforts since the 3rd grade, when she instigated a school-wide anti-smoking campaign. Since those early days, she has gained over 17 years experience working with a wide range of non-profit organizations and foundations, developing particular expertise in culturally specific work. She holds an MA in Organizational Development from Bastyr University, and is skilled in the areas of organizational process, executive coaching, strategic planning and community development.

Jill Sheldon, Open Road Coaching & Consulting has been helping Puget Sound area nonprofits reach greater levels of impact and service for 18 years. For the past five years, Jill has offered the nonprofit and philanthropic communities executive coaching and results-focused consulting through her company Open Road Coaching and Consulting. She has facilitated numerous strategic planning efforts and board retreats, helped a number of organizations create effective long-term fundraising plans and worked as a leadership coach with many executive directors in the foundation and nonprofit communities.

Advanced Financial Analysis: Beyond the Balance Sheet

The workshop is intended to increase the knowledge and effectiveness of nonprofit managers and board members with respect to the use of financial data. What are funders looking for to determine financial health? What is the actual cost of providing the services to serve your mission? Learn what types of financial information and financial management issues are not contained in the traditional financial statements and how to analyze and use this information.

Advanced Financial Analysis Handout

Dr. Leslie Breitner, is a Principal Lecturer and Faculty Director of the Cascade Center at the Evans School of Public Affairs at the UW. She teaches budgeting and financial management, having come to Seattle from Harvard’s Kennedy School of Government. She is an experienced teacher in distance learning curricula and co-author of the popular accounting book Essentials of Accounting. She has earned two teaching awards at the Evans School.

Extreme Makeover, Nonprofit Edition: Rollout of Research Findings

Come listen to the first public airing of the results of a national research project leading up to the publication in late 2008 of the first comprehensive book to focus specifically on nonprofit rescues and turnarounds.  The presenter brings to the conference a wealth of experience and results of a national research project regarding turnarounds of nonprofit organizations faced with common nonprofit turnaround situations such as:

• Desperate financial problems,
Dysfunctionality at staff and board levels, and
• Obsolete mission, strategies and/or programs. 

This workshop will summarize the authors’ research and analysis, and give insights into the contents of their new book.  Subject matter will include the causes of nonprofit decline and crisis, diagnosis and assessment processes for extreme situations, leadership and other staff changes commonly required, characteristics of turnaround leaders, and how to address multiple, overlapping priorities and crises.  The interactive workshop will give participants familiarity with practical tools and techniques for thinking about how to approach an organization in deep trouble.

Extreme Makeover Handout

Jan Glick, Jan Glick & Associates, has worked with hundreds of nonprofit clients since 1996, turning around and realigning ineffective organizations to meet desired objectives, and improving the performance of many others. Jan has devoted over twenty years to refining a model approach to transformational change in nonprofit organizations, providing clients assistance in turnarounds, reinventions, mergers, partnership development, executive coaching and training and strategic and business planning. The Fieldstone Alliance will be publishing his new book (with co-author Maria Gutierrez) in late 2008.

50 Years of Nonprofit Leadership

This lively 2 person presentation by 2 women who have served in leadership roles in human service nonprofits for over 50 years will be beneficial to executive directors of all experience levels.  It will begin with an overview of best practices for non-profit leadership over a span of 50 years and move to lessons learned during that same time period with candid solutions and anecdotes included. Each woman will comment on effective ways they have learned to motivate and empower the many teams they interact with in their multi-faceted position.  And finally each presenter will share ways they have maintained their passion and high energy for their current roles.  The last part of the workshop will be a free-flowing Q. and A. time with lots of group discussion.

50 Years Handout

Lee Drechsel, D.A.W.N., has 27 years of executive experience. She is currently the Executive Director of DAWN.  Before DAWN, she was CEO of Camp Fire's Central Puget Sound Council for 14 years.  Lee led Camp Fire’s biggest council and the largest and most successful Capital Campaign in their 95 year history. Prior to Camp Fire, Lee was the Founder/ Executive Director of the Eastside Domestic Violence Program where she served from 1981 to 1991.

Rita Ryder, YWCA of Seattle King and Snohomish Counties, is President of Strategic Initiatives for the YWCA of Seattle-King- Snohomish County.  She joined the YWCA as Executive Director in 1978.  Previously, Rita was a Project Director in the Washington D.C. office of Booz, Allen and Hamilton, an international consulting firm.  Rita Co-chairs the Prosperity Partnership and serves on the Boards of the YWCA USA, Downtown Seattle Association, and Greater Seattle Chamber of Commerce. Rita has an MSW from the Catholic University of America. 

Leadership for the 21st Century

What is a 21st century leader?  Nonprofit leaders are facing rapid change in their operating environments and shifting workforce expectations within our organizations.  This workshop offers an opportunity to reflect on key leadership questions of our time:  What is a 21st century leader and how do you measure up?  What skills and abilities should you enhance?  Who will you be leading?  How will you create a nimble, adaptive and resilient organization?  What do you need to build into your organization in order to facilitate participation by the next generation of leaders?

Leadership for the 21st Century Handout

Amanda Madorno, Owner and Principal for Roam Consulting, LLC specializes in developing leadership potential, as well as governance and fundraising skills in boards and nonprofit executives.  With more than 20 years experience in the nonprofit sector, Amanda serves as a consultant and facilitator, an interim executive and executive coach.  Her firm helps nonprofits strengthen and sustain organizational achievement through coaching, vision and strategic planning, leadership development and renewal.  Amanda speaks nationally on topics including succession planning and executive transitions, and the board-executive partnership.  She guest lectures at Leadership Institutes around the country.  To learn more about Amanda, visit her website at:  www.roamconsultingllc.com

Laura Pierce founded Laura Pierce Consulting in 1998.  She assists nonprofit clients with strategic planning, board development and capacity building.  In addition, she has served as Interim Executive Director for seven area nonprofits.  Over the past ten years, LPC has providing consulting services for more than 100 nonprofits, including social justice, human service, advocacy and arts organizations.  Laura also teaches nonprofit management at the UW Evans School and is the lead instructor for the UW Certificate Program in Nonprofit Management.  She earned her Masters in Public Administration from University of Washington in 1996.  To learn more about Laura, visit www.laurapierceconsulting.com.

Differences as Assets: Teaching "Old" Dogs New Tricks

This session will engage participants to explore and make transparent common beliefs and assumptions about different age groups.  Participants will work through their real life scenarios and learn a new way of approaching situations.  They will also learn how to bring a new way of thinking into their organizations so all involved can learn how to work together more effectively across ages.

Differences as Assets Handout

Susanne Baessler, Baessler Consulting, holds a Master of Business Administration in Germany and a Master of Arts in Applied Behavior Science form the Bastyr University/Leadership Institute of Seattle. While at Microsoft for a decade she influenced leaders and led cross-cultural teams around the world to align marketing messages and activities.  In this role, Susanne facilitated training for the worldwide marketing team and learning opportunities for leadership on cross-cultural issues.

Why Emergency Management is Good Business

Learn why a prepared business is good business and how to prepare. We'll discuss hazards you face, the basics of business continuity planning and establishment of a business continuity program. You'll leave with a list of resources that can help you develop a business continuity plan.

Why Emergency Management is Good Business PowePoint

John Ufford (uf-ford), is the Washington State Emergency Management Division (EMD) Section Manager for Planning, Analysis, and Logistics. Within EMD, John has responsibility for developing State level emergency plans including the Comprehensive Emergency Management Plan and Hazard Identification and Vulnerability Assessment. In addition, he also oversees the Infrastructure, Transportation Security, Homeland Security Planning, Science and Hazard Technology, and Emergency Logistics programs. His academic credentials include a B.S. in Chemistry from the Air Force Academy and a M.A. in Human Resources Management from Webster University in St. Louis. He is a trained Emergency Manager, Aircraft Accident Investigator, Business Process Reengineering specialist and a Business Continuity Planner.